I saw a need in the market that was otherwise not being met. Time and time again Managed Service Providers would let down the clients I was tasked with supporting. I found myself taking over projects because the assigned staff were not up to the job. During a time of professional development, a light bulb went off when I learned mindfulness is awareness of what's happening now. After that moment, I realized I could apply this to client care. I take the principals of mindfulness and use it to business and how I develop a relationship with the client. I take all of my client's pain points into account and apply industry-standard best practices to ensure we both have a positive outcome.